1. Acceptance of Terms

By accessing or using the DOQ Dental Practice Management platform (www.doq.am), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and DOQ. If you do not agree to any part of these Terms, you must not access or use the platform. These Terms apply to all visitors, registered users, clinic administrators, and any other individuals who access or use the service. By creating an account or using any part of the platform, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement.

2. Definitions

"Platform" refers to the DOQ web application, progressive web app (PWA), and all related services accessible at www.doq.am
"User" or "You" refers to any individual or entity that accesses or uses the Platform, including dental practitioners and clinic administrators
"Patient Data" refers to dental records, treatment histories, clinical notes, appointment data, photos, and any other patient-related information entered into the Platform by the User
"Subscription" refers to the paid plan that grants access to specific features of the Platform, as described on our pricing page
"Content" refers to all text, images, software, code, data, and other materials available on or through the Platform

3. Description of Service

DOQ provides a cloud-based dental practice management platform that includes patient management, appointment scheduling, 3D dental charting, treatment tracking, clinical notes, patient gallery, billing, in-app chat, push notifications, and multi-language support (English, Russian, Armenian). The platform is delivered as a Software-as-a-Service (SaaS) and is accessible via web browsers and as a progressive web app (PWA).

We strive to keep the platform available at all times but do not guarantee uninterrupted access. We reserve the right to modify, update, or discontinue any feature of the service, temporarily or permanently, with or without notice. We will make reasonable efforts to notify users of significant changes in advance.

4. User Accounts

To access the platform, you must create an account. When you register and while using your account, you agree to:

Provide accurate, complete, and current registration information and keep it updated
Maintain the confidentiality and security of your password and account credentials
Accept full responsibility for all activities that occur under your account, whether authorized by you or not
Notify us immediately at support@doq.am if you suspect any unauthorized access to or use of your account
Use only one account per practitioner; sharing account credentials with unauthorized individuals is prohibited

5. Subscription and Payment Terms

DOQ offers both free (Basic) and paid (Professional) subscription tiers. By subscribing to a paid plan, you agree to the following terms:

Subscription fees are billed on a recurring monthly or annual basis, as selected at the time of purchase. Payment is due at the beginning of each billing cycle.
We reserve the right to change our pricing. You will be notified at least 30 days before any price increase takes effect. If you do not agree to the new pricing, you may cancel your subscription before the next billing cycle.
Subscription fees are generally non-refundable once a billing period has begun. If you are entitled to a refund under applicable consumer protection laws, we will process it within 14 days of your request.
All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or levies imposed by your local jurisdiction.

6. Free Trial and Cancellation

If we offer a free trial, you may use the platform at no charge during the trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel beforehand. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then. After cancellation, your account will revert to the Basic (free) tier. You may request deletion of your account and all associated data at any time by contacting us.

7. Acceptable Use

You agree to use the platform only for its intended purpose as a dental practice management tool. You agree not to:

Violate any applicable local, national, or international laws, regulations, or professional codes of conduct
Use the platform to harm, threaten, defame, harass, or discriminate against any individual
Interfere with, disrupt, or place an unreasonable load on the platform or its infrastructure
Attempt to gain unauthorized access to any part of the platform, other user accounts, or connected systems
Upload, transmit, or distribute viruses, malware, ransomware, or any other malicious code
Scrape, crawl, or use automated tools to extract data from the platform without our prior written consent

8. Patient Data and Your Responsibilities

As a dental practitioner or clinic administrator, you are the data controller for all Patient Data you enter into the platform. DOQ acts as a data processor on your behalf. You are solely responsible for ensuring that you have obtained all necessary patient consents and that your use of the platform complies with applicable healthcare regulations, data protection laws (including the GDPR and Armenian data protection law), and professional standards. You must not enter patient data without a valid legal basis. DOQ does not access, review, or use Patient Data except as necessary to provide the service, perform maintenance, or comply with legal obligations. Upon account deletion, we will delete or anonymize all Patient Data within 30 days, unless retention is required by law.

9. Intellectual Property

The platform and all its original content, features, functionality, design, source code, trademarks, and branding are and remain the exclusive property of DOQ, protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the platform for its intended purpose during your active subscription period. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from any part of the platform without our prior written consent. All Patient Data you enter remains your property; DOQ claims no ownership over it.

10. Medical Disclaimer

DOQ is a practice management and record-keeping tool. It does not provide medical advice, diagnosis, treatment recommendations, or clinical decision support. The platform is designed to assist dental practitioners in organizing and managing their practice operations. All clinical and medical decisions must be made by qualified, licensed healthcare professionals based on their own professional judgment. DOQ shall not be held liable for any clinical outcomes, treatment decisions, or patient care results arising from the use of the platform.

11. Data and Privacy

Your use of the platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By using the platform, you acknowledge that you have read and understood our Privacy Policy

12. Service Availability and Force Majeure

We aim to provide reliable, continuous access to the platform but cannot guarantee 100% uptime. Scheduled maintenance windows will be communicated in advance where possible. DOQ shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control (force majeure), including but not limited to: natural disasters, war, terrorism, pandemics, power outages, internet infrastructure failures, cyberattacks, government actions, or third-party service provider outages. In the event of prolonged unavailability exceeding 72 consecutive hours (excluding force majeure), you may be entitled to a pro-rated credit for the affected period.

13. Warranty Disclaimer

The platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, DOQ disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the platform will be error-free, uninterrupted, secure, or that defects will be corrected. Your use of the platform is at your own risk. Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, DOQ, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or other intangible losses arising from: (a) your access to or use of (or inability to use) the platform; (b) any unauthorized access to or alteration of your data; (c) any third-party conduct on the platform; or (d) any other matter relating to the platform. Our total aggregate liability for all claims arising out of or relating to these Terms or the platform shall not exceed the amount you paid to DOQ in the 12 months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.

15. Indemnification

You agree to defend, indemnify, and hold harmless DOQ, its officers, directors, employees, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including patient privacy rights; or (d) any Patient Data you enter into the platform. This indemnification obligation survives the termination of your account and these Terms.

16. Termination

Either party may terminate this agreement at any time. You may cancel your subscription and delete your account through your account settings or by contacting us. We may suspend or terminate your access to the platform immediately, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or posed a security risk to the platform or other users. Upon termination: (a) your right to use the platform ceases immediately; (b) we will retain your data for 30 days to allow you to export it, after which it will be permanently deleted unless legal retention is required; (c) any outstanding payment obligations remain due. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will remain in effect.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Armenia, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the platform that cannot be resolved through good-faith negotiation within 30 days shall be submitted to the exclusive jurisdiction of the courts of Yerevan, Republic of Armenia. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you at least 30 days in advance by email and/or by posting a prominent notice on the platform. The updated Terms will include a new effective date. Your continued use of the platform after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform and cancel your subscription before the changes take effect.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The failure of DOQ to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us through our contact page or by email at support@doq.am